Play Responsibly, Stay Safe
09brt believes that entertainment is only meaningful when it is controlled and responsible. Our gaming tools, limit-setting features, and support team are committed to keeping you safe at all times.
What does responsible gaming mean?
Online gaming and sports betting are enjoyable only when they remain a healthy form of entertainment. At 09brt, we always place the wellbeing of our players first. Responsible gaming means staying in control of your time, money, and state of mind — and knowing when to stop.
When gaming starts to have a negative impact on your daily life, family, or financial security, it becomes a cause for concern. 09brt provides several effective tools and support measures to help you address this situation.
Remember: Gaming is a form of entertainment, not a source of income. Before placing each bet, ask yourself — is this within your means?
Our Safety Tools
09brt provides these tools to keep your gaming experience safe and in control.
Deposit Limit
Set the maximum amount you will deposit per day, week, or month yourself. Once a limit is set, it takes effect immediately. Increasing a limit requires a 24-hour wait — so you do not make decisions driven by emotion.
Session Time Limit
Decide in advance how long you will play. When the set time is up, the system will automatically alert you. Avoid long sessions and stay in control of your time.
Temporary Break (Time-Out)
If you feel you need a short break, take a time-out from 24 hours up to 30 days. During this period, no bets or deposits can be made on your account. Once the break is active, it cannot be ended early.
Self-Exclusion
If you feel gaming is getting out of control, use the self-exclusion feature. Your account can be closed from 6 months up to permanently. This is an important step, and 09brt fully respects this decision.
Bet Limit
Set in advance the maximum amount you will wager on a single bet or within a given period. This limit protects you from unexpected large losses and helps you play within your budget.
24/7 Support
For any issue or concern, 09brt's support team is by your side around the clock. Chat with us in Bengali via live chat or email [email protected].
Recognise the Warning Signs
There are some common signs of problematic gaming. If you notice these signs in yourself or someone close to you, seek help quickly.
Warning Signs
- You are spending more money than your budget allows and repeatedly trying to win back what you have lost.
- You are lying about your gaming or hiding it from family and friends.
- You feel restless, irritable, or anxious when you are not playing.
- You are neglecting other important responsibilities, family, or professional duties.
- You are playing on borrowed money or taking out loans to gamble.
- You have tried to stop but cannot.
If even one of the signs above applies to you, seek help now. 09brt's support team will guide you in the right direction — without any judgement.
Comparison of Control Tools
| Tool Name | Benefit | How to Use |
|---|---|---|
| Deposit Limit | Sets the maximum deposit amount within a specified period | Set from Account Settings; reducing takes effect immediately, increasing takes effect after 24 hours |
| Session Time Limit | Restricts continuous gaming time and sends alerts | Select your preferred time from the Profile section |
| Time-Out | Temporarily suspends gaming activity | Contact support; cannot be cancelled once active |
| Self-Exclusion | Closes the account for a long-term or permanent period | Send a request to [email protected]; choose a duration of 6 months or more |
| Bet Limit | Controls the bet amount per single bet or per session | Set from Account Settings |
21+ Mandatory Requirement
09brt is for individuals aged 21 and above only. Keeping minors away from gaming is our social responsibility. Your age is verified when opening an account, and you may be asked to show ID in any case of doubt.
- Age verification is mandatory at registration.
- Use the account for yourself only — do not let anyone else use your account.
- If a younger person uses your device, use a PIN or password lock.
- Do not share your gaming activity or account details with minors.
- If you suspect an account belongs to a minor, report it to [email protected] immediately.
Practical Tips for Responsible Gaming
Set Your Budget in Advance
Decide how much you will spend per session beforehand and stick to it strictly.
Play Within a Time Limit
Set a duration for each session and take breaks in between.
Do Not Try to "Win Back" Lost Money
Accept losses when they happen. Trying to recover losses by betting more only makes things worse.
Play With a Clear Head
Avoid gaming when you are under stress, feeling down, or lonely — your ability to make decisions is reduced at those times.
Let Your Family Know
Have an open conversation with your family. Their support will help you stay in control.
Ask for Help When You Need It
Asking for help is not a weakness — it is the brave thing to do. 09brt's support team is always ready.
Contact Us for Support
If you have any concerns about gaming, 09brt's support team is always ready to help. There are two easy ways to reach us:
Live Chat
Live chat support in Bengali and English is available 24 hours a day, 7 days a week. Log in to the site and click the support icon.
Email Support
Email us for any gaming issue or self-exclusion request: [email protected]
Our support team speaks Bengali and is committed to handling any issue you have with full confidentiality.
Common Questions About Responsible Gaming
After logging in, go to the Settings section of your account. There you will find the "Responsible Gaming" or "Deposit Limit" option. Set a daily, weekly, or monthly limit. Reducing a limit takes effect immediately. A 24-hour waiting period applies when increasing a limit.
Yes. When you request self-exclusion, any balance remaining in your account will be arranged for withdrawal. The support team will assist you through the entire process. Email [email protected] or contact us via live chat.
A time-out is a temporary break — usually from 24 hours up to 30 days. Your account is automatically reactivated once the set period ends. Self-exclusion is a longer-term option — a minimum of 6 months, and it can be made permanent if you choose. Self-exclusion is recommended if you are having trouble controlling your gaming.
Contact 09brt's support team immediately at [email protected] or via live chat. Share whatever details you know about the account in question. We will investigate promptly and take the necessary steps. Protecting minors is our highest priority.
Yes. 09brt's support team provides assistance in Bengali 24/7 via live chat and email. We will help you activate a time-out, set deposit limits, or enable self-exclusion, and take all the steps you need.
Providing your date of birth is mandatory when registering an account. In any case of doubt, you may be asked to confirm your age via a national ID card or passport. Your account may be restricted until verification is complete.
Play Safe,
Enjoy
Contact 09brt's support team to learn more about responsible gaming or to get help. You will find answers to more questions on our FAQ page.